Protecting User Assets
Total Fund Size
$300M+
Claims Processed
2,480
Recovery Rate
99.7%
Response Time
<24h
Full coverage against unauthorized access to the exchange platform, including smart contract exploits, API key compromises, and hot wallet breaches. The fund covers 100% of verified losses from platform-level security incidents.
Protection against losses caused by system malfunctions, including matching engine errors, incorrect liquidations due to platform bugs, and order execution failures. Users are made whole for any system-related trading losses.
Coverage for losses resulting from unauthorized account access where the user had proper security measures (2FA, withdrawal whitelist) in place. Telenova investigates each case thoroughly and compensates verified victims.
File a detailed report through the Telenova support portal or contact your account manager. Include all relevant transaction IDs, timestamps, and evidence.
Our security team conducts a thorough investigation, reviewing on-chain data, platform logs, and security audit trails. Average investigation time is 48-72 hours.
Once verified, the Shield Fund disburses compensation directly to your Telenova account. Most claims are resolved within 5 business days of submission.
Fund allocation is rebalanced quarterly based on market conditions and risk assessment.